311 is a special telephone number supported in many communities in Canada and the United States. The number provides access to non-emergency municipal services. The number format follows the code for a group of short, special-purpose local numbers as designated in the North American Numbering Plan.

311 creates a central hub for constituents to be able to access a variety of city services. The number is intended in part to divert routine inquiries and non-urgent community concerns from the 911 number which is reserved for emergency service. 

Many cities also accept comments through online interfaces. An Open 311 application programming interface is also available for these services.

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